Info

Bluemoonstone Creations Info

Ordering Info:

Each handcrafted Sterling Silver piece is individually packaged in our black Bluemoonstone Creations gift box with an artist bio & gemstone description card. Each 18K Gold Vermeil piece is also individually packaged in our black Bluemoonstone Creations gift box with our gold artist bio & Moonstone description card.

Payment:

We accept payment by MasterCard, Visa, American Express, Discover and Pay Pal. Our website is secured through Pay Pal, which protects your credit card. It is a one time transfer and we do not store your credit card data in our system.

Shipping:

All domestic orders are shipped insured by USPS Priority Mail within 1-2 days with the following schedule:

S&H Flat Fee Shipping Schedule
USPS Priority Mail-Domestic $11.00 1-3 Business Days
USPS Priority Overnight-Domestic $30.00 1 Day
USPS First Class Mail-Canada $40.00 Varies by Provinces
USPS Priority Insured Mail-International $48.00 Varies by Country
DHL International Contact US Fastest Method

All international orders are shipped by USPS Priority Insured. For the fastest and most reliable delivery, we also offer DHL International Shipping as an upgrade. Please contact us for individual rates depending on location. For all international orders, buyers may be subject to additional duty fees imposed by their country. Import charges can vary widely but are most commonly based on the value of the package.

Gift Certificates:

We offer Bluemoonstone Creations Gift Certificates in many denominations. The certificate will be emailed to you or to your recipient, personalized from you, free of chargeGift Certificates are redeemable using the coupon code and are valid on our website only.  We will issue the recipient a new coupon code for any balance left over after purchase. If you have any questions, please contact us.

Silver Care Instructions:

We recommend keeping your Sterling Silver jewelry looking shiny and beautiful, by using a Sterling Silver polish cloth.  If you are interested in purchasing our Bluemoonstone Creations Mini Polish Cloth, it can be added to your order for a fee of $4.00. $1.00 will be donated to the ASPCA, to help animals in need. Please do not dip any of our jewelry in silver cleaning solution, as it will ruin our special antique finish, and to keep your silver shiny and beautiful, it is best to keep it stored in a sealed plastic bag.

Return Policy:

If for any reason you are not satisfied with the jewelry, you may return it within 30 days in new condition, in the original packaging, with a copy of your invoice.  Shipping costs are non-refundable, and we will not be responsible for damaged or uninsured returns.

Wholesale:

If you are interested in carrying Bluemoonstone Creations Jewelry in your store, please contact us at info@bluemoonstone.net.

Contact Us:

We take pride in the high quality of our jewelry and want you to be satisfied.  If you have any questions or concerns please contact us.

Email: info@bluemoonstone.net

Phone: (401) 451-8960

Please keep in mind that slight variations in the silversmith work and semi-precious stones are characteristic of the hand-craftsmanship of the jewelry, which makes each piece beautifully unique.

 Our Fair Trade Commitment:

After Bluemoonstone Creations designer, Pamela Forman designs her new collections in the US, she spends winters in Bali, Indonesia, working closely with skilled artisans in the handcrafting of our all of her pieces. Our wonderful production facility, in Bali, focuses intensely on the development and social welfare of their employees. All managers are promoted from within the company, and staff with potential, are offered opportunities to learn new skills and take on more responsibilities. Fifty percent of the managers are women, and there is zero tolerance for sexual harassment in the workplace.

On average, our silversmiths in Bali earn double the government minimum wage and the highest performers make double the salary of a graduating doctor. The standard work week is 40 hours and all employees receive an extra month’s bonus each year and food allowances for lunches. The company provides healthcare, with a doctor on call for staff medical needs. Expectant mothers receive education about prenatal care, three months paid maternity leave or six months on half pay and full hospital coverage. Other benefits include life insurance, pension fund contributions and 25 paid days off for vacation and religious holidays.

Fair Trade certified? Most official Fair Trade organizations are set up to monitor worker collectives and don’t have a way to accommodate private companies with a strong interest in the social welfare of their employees. However, we believe the benefits enjoyed by our Balinese production workers far exceed ordinary Fair Trade standards. We have a close family-like relationship with everyone there and feel thrilled about helping them better their lives, while we are exuberantly grateful for the amazing quality work they provide to us.

Privacy Policy:

Your privacy is important to us.  The information we collect is used to fill orders, contact you if we have any questions regarding your order, send you invoice receipts and to ship your orders. We do not share your information with any mailing list, without you personally signing up for it.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us or contact us. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including USPS or any third party services involved in shipping your orders.

Information We Collect:
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support. When you have provided your affirmative consent, which you may revoke at any time, such as by personally signing up for our mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services.

Information Sharing and Disclosure:
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows: We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 6 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using our Contact Us tab. Restrict. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to our processing of some of your information based on our legitimate interests after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of data protection law, we, Bluemoonstone Creations, are the data controller of your personal information. If you have any questions or concerns, you may contact us at info@bluemoonstone.net.

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